Help & Customer Care
Help Center & Support
We are here to help concierges, building managers, and residents have the best experience.
Direct Email Support
Reach our specialized support team for technical, administrative, or billing questions.
Building Onboarding & Concierge Setup
Are you a building manager interested in implementing Pack for your condominium? Contact our team.
Frequently Asked Questions from Concierges and Residents
Pack Pro subscriptions are purchased directly through the mobile application on the Apple App Store or Google Play Store. It offers unlimited OCR label scanning, unlimited operators, and full condominium audit reports. You can cancel at any time in your store account settings.
On the free plan, the condominium can register up to 40 packages per month. Once the limit is reached, registered packages remain fully accessible for pickup, but new OCR scans pause until monthly reset or upgrading to Pack Pro.
Yes. Pack was engineered in strict compliance with the LGPD. We never sell data to third parties, all transit is encrypted via TLS 1.3, and data at rest uses AES-256 encryption in isolated databases.
No. Any standard smartphone or tablet (iOS or Android) with a camera and internet connection works seamlessly with fast optical autofocus.
When a package arrives, the resident receives a notification with a dynamic QR code and 4-digit PIN. At the front desk, they simply show the code or recite the PIN for immediate verified release.
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